Sr. Account Manager

Title: Sr. Account Manager

Location: Ataşehir

QUALIFICATIONS

• University degree, preferably in Chemical Engineering or Chemistry
• Excellent command of English and Turkish
• Minimum 7 years of experience, preferably in the printing and packaging market
• Good level of knowledge on SAP and MS Office applications
• Able to effectively communicate with internal and external stakeholders.

JOB DESCRIPTION

Regional sales manager

• Takes ownership for and coordinates all steps of the sales process in his/her region and at his/her customers (incl. pricing, logistics, order management, etc.)
• Follows agreed sales processes.

Customer relationship and projects

• Builds and manages customer relationship at the customer site and at corporate / central functions, where needed.
• Builds up and develops relationship to all important decision makers, maintains regular contact with them.
• Manages internal and external relationships involving stakeholders and influential bodies (contact matrix).
• Responsible for development, update, and implementation of overall customer concept (incl. strategy, goals, projects, and measures)
• Generates and maintains long term customer loyalty.
• Key contact to the customer, involves interfaces as BASF as needed and coordinates BASF’s response and actions.
• Collects, documents, and shares all customer site specific information and know how (i.e., market information, competitors, chemical demand)

Projects

• Drives technical projects at the customer.
• Participates in innovation process by supporting specific innovation projects with focus on new growth opportunities, profitability improvement and competitive advantage.

Market intelligence

• Continuously monitors competitive activities at customers and in the market and shares this information with the BASF organization.
• Writes customer contact reports in a timely manner and shares the information by saving them in the appropriate document.

Business monitoring, reporting and forecasting

• Prepares a short monthly report on business development and status of target achievement for Resins and Additives management.

Strategy, operational targets, growth, and profitability

• Manages the local business in accordance with strategic and operational goals.
• Proposes and implements measures in case of deviation from targets.
• Identifies (growth) projects to deliver profitable sales growth.
• Bears commercial responsibility for realizing maximum customer profitability and sales targets at his accounts (e.g., pricing measures) as agreed in operational plan.

Quality Management

• Regularly uses the Customer Satisfaction Questionnaire to collect market input to enable EDJ to monitor and thus permanently improve customer satisfaction.