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Hotel Manager

3 months ago

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The Peninsula Istanbul is perfectly located on the Bosphorus in the historic Karaköy district, offering 177 opulent guestrooms and Gallada, a glamourous rooftop restaurant with gorgeous views across the strait. We are excited to be hiring an influential Hotel Manager to lead the operational team, act as a key support for the Executive Committee and assist the Managing Director, ensuring the property delivers exceptional guest services.

 

  • A rare opportunity to join our high-profile hotel in Istanbul.
  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
  • Join our award-winning group, working alongside a highly experienced team in a magnificent location.


Key Accountabilities：

 

  • Oversee the day-to-day operations of the Hotel’s operational departments through management of the respective division heads.
  • Lead by example by being visible and personally engaging with VIPs, guests, and employees. 
  • Ensure daily walk throughs to rectify maintenance and operational issues.
  • Oversee the quality standards, proactively managing guest feedback, and driving a culture of commercial success and improvement throughout the hotel alongside the GM. 
  • Instigate commercial operating concepts and initiatives to achieve a competitive advantage within the market.
  • Implement and champion the Peninsula Service Principles throughout the property to achieve an emotional connection and loyalty with our guests.
  • Lead, empower and build an employee culture that is caring, genuine, high performing that create employment opportunities for our talent. 
  • Analyze budgets and support the preparation of the Annual Business Plan with the various departments.
  • Assist in ensuring appropriate response procedures are in place in the event of any hotel emergency or safety situations. Ensures compliance with all local codes and ordinances, focusing on guest and employee safety.
  • In the absence of the Managing Director, the Hotel Manager is fully in charge of the Hotel in an emergency or crisis.


 General Requirements:

 

  • Degree in Hospitality Management or equivalent. 
  • Minimum of 5 years in a similar position at a luxury hotel or large hospitality group
  • Strong knowledge of hotel operations, including Room, Food & Beverage, and Spa Operations; with strong financial acumen.
  • Excellent interpersonal skills and leadership skills to engage and motivate key stakeholders, especially colleagues. Passion for creating exceptional guest and colleague experiences. Strategic, analytical thinker with demonstrated sound judgment when making decisions.
  • Experience working within Türkiye is highly preferred. 
  • Fluent Turkish and English language proficiency.



The Peninsula Hotels will be delighted to receive your resume and we will liaise directly with suitable applicants.

 

 

 

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.