Global Technical Client Care Specialist

4 weeks ago

Istanbul, Istanbul, Turkey Lloyds Register Full time

Lloyd's Register

Location: Istanbul, Türkiye

What we're looking for

As a member of the Global Technical Client Care unit, we are seeking individuals who can play a role in delivering continuous support to our clients by resolving their technical inquiries and cases at any time of the day, all while adhering to agreed-upon performance targets.

What we offer you

  • Competitive Salary
  • The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

The role

  • Manage the complete lifecycle of technical queries and cases in alignment with the processes established by the GTCC unit. This typically encompasses monitoring the GTCC mailbox, triaging, assigning, resolving, and communicating with both the client and internal stakeholders.
  • Utilize relevant technical expertise to perform intricate assessments and off er specialized guidance to clients. This involves effectively considering various alternatives to arrive at solutions that blend compliance with a keen sense of commercial awareness and alignment with client expectations.
  • Take ownership of surpassing the defined service level agreements (SLAs) and Key Performance Indicators (KPIs).
  • Continuously enhance and broaden knowledge through training and practical experience, encompassing both technical and commercial/market aspects.
  • Communicate in a straightforward, client-centric manner, both internally and externally.
  • Foster the development of an LR culture with the client at the core.
  • Undertake any assigned monitoring activities within the GTCC unit as per the relevant processes.
  • Provide recommendations grounded in internal and external client feedback to enhance service delivery and contribute to business growth.
  • Contribute to the management of internal and external clients, including relevant visits and engagement in activities aligned with knowledge and PPP/PDP discussions. This may involve delivering internal and external training and presenting within the industry.
  • Act as a mentor and coach to other technical staff , facilitating effective knowledge transfer and its practical application.

What you bring

  • Possess a degree in an engineering-related field from a recognized university, or qualifications from a marine or nautical institution, alongside relevant sea-going experience as a certified ship's officer.
  • Proven experience commensurate with the role and directly related with or originating from Flag Authorities, or Classification departments of Classification Societies, or Classification departments of Ship owning companies or Third Party Managers.
  • Demonstrate a track record of providing technical support to maritime clients or engaging in field survey and classification activities.
  • Exhibit proficiency in computer usage.
  • Have an excellent command of the English and Turkish languages, both in written and oral communication, utilizing relevant professional terminology.
  • Communicate in an organized manner and can convey ideas in a clear and straightforward fashion.
  • Has the ability to establish effective communication across various organizational levels, whether internally or externally.
  • Possesses a strong drive for achieving results, with a focus on solution-oriented thinking, and readily assumes accountability and ownership for meeting customer requirements.
  • Can effectively self-manage and prioritize tasks in pursuit of set goals.
  • Demonstrates initiative and proactiveness, with the flexibility to adapt your approach when circumstances require.
  • Exhibits sound planning and process management skills, including scoping the length and complexity of tasks, establishing objectives and goals, and breaking down work into manageable process steps.
  • Maintains perseverance in the face of challenges.
  • Displays a team-oriented mindset, particularly in a multicultural environment, and is capable of working both independently and collaboratively with colleagues, whether in person or across the globe.
  • Holds a strong customer-centric approach and is committed to delivering exceptional customer service.

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry's future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd's Register is wholly owned by the Lloyd's Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd's Register colleagues and Lloyd's Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd's Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

Copyright Lloyd's Register 2023. All rights reserved. Terms of use. Privacy policy.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).

  • Technical Support Manager

    3 weeks ago

    Istanbul, Istanbul, Turkey Randstad Türkiye Full time

    We are looking for a Technical Support Manager for our global business partner.Relationship building with customers and promote products in area of responsibility: the company, its people, products and services,Support customers to use PP, PE, recycled products - assistance with processing, troubleshooting and claim management for product and supply quality...

  • Client Relations Center Brand Ambassador

    6 days ago

    Istanbul, Istanbul, Turkey Richemont Full time

    Client Relations Center Brand Ambassador How will you make an impact?As a true ambassador of Cartier, you will showcase your people centricity skills, passion and enthusiasm for the brand, and your goal will be to deliver outstanding client service during every single interaction. Your communication and problem-solving skills will allow you to engage with...

  • Payroll Specialist

    2 weeks ago

    Istanbul, Istanbul, Turkey TMF Group Full time

    About TMF Group TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group's teams in 120 offices. About the role As the Payroll Specialist in TMF Group, you will be responsible for providing a world class service to...

  • Customer Support Specialist

    2 weeks ago

    Istanbul, Istanbul, Turkey bioMerieux SA Career Site - MULTI-LINGUAL Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come...

  • Customer Support Specialist

    2 weeks ago

    Istanbul, Istanbul, Turkey bioMerieux SA Career Site - MULTI-LINGUAL Full time

    bioMérieux Diagnostik AS Customer Support Specialist - Application In our Customer Service organization in Istanbul, The Customer Support Specialists for Application will act as the key contact for the customer and/or distributor within Türkiye, Caucasus and Middle-East region for any incoming internal and/or external request to ensure high level customer...

  • Controlling Specialist

    3 weeks ago

    Istanbul, Istanbul, Turkey Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Istanbul, Turkey, Turkey Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions If this is how you see your career, Colgate...

  • Senior Project Manager, Advisors Client Services

    4 weeks ago

    Istanbul, Istanbul, Turkey Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Financial Reporting Specialist

    4 weeks ago

    Istanbul, Istanbul, Turkey Ferrero Full time

    Job Location: ​İSTANBUL​Company DescriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products...

  • Project Manager, Advisors Client Services-1

    4 weeks ago

    Istanbul, Istanbul, Turkey Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Service Engineer

    3 weeks ago

    Istanbul, Istanbul, Turkey Hitachi Careers Full time

    Description At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of...

  • Controlling Senior Specialist

    2 weeks ago

    Istanbul, Istanbul, Turkey Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Istanbul, Turkey, TurkeyWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands...

  • Consultant, Program Management, Advisors Client Services-1

    4 weeks ago

    Istanbul, Istanbul, Turkey Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • pmo

    3 weeks ago

    Istanbul, Istanbul, Turkey Page Executive Full time

    About Our Client Our client is a technology-based global solutions provider focused on financial/digital industries. They provide a range of specialist products and services.The business has a clear high-growth strategy and investment for future growth globally. We're looking for a:"PROJECT MANAGEMENT OFFICER" Job DescriptionProject Management and Execution:...

  • Total Rewards Specialist

    2 weeks ago

    Istanbul, Istanbul, Turkey Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Istanbul, Turkey, TurkeyWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands...

  • Key Account Executive 1

    4 weeks ago

    Istanbul, Istanbul, Turkey Ferrero Full time

    .Job Location: ​Istanbul​Company DescriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in...

  • Key Account Executive

    4 weeks ago

    Istanbul, Istanbul, Turkey Ferrero Full time

    .Job Location: ​Istanbul​Company DescriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in...

  • Senior Project Specialist

    3 weeks ago

    Istanbul, Istanbul, Turkey Randstad Türkiye Full time

    We're looking for a Senior Project Specialist for our business partner, which is operating in the renewable energy industry.Perform energy yield assessments for renewable energy projects using modeling software.Use GIS software for technical evaluations of projects and to help prepare project designs.Prepare inputs for financial feasibility studies.Support...

  • Human Resources Officer

    3 weeks ago

    Istanbul, Istanbul, Turkey United Nations Children's Fund Full time

    Job DescriptionDescription –>The HR Officer (P2) reports to the HR Specialist (P3) to provide support in the development, planning, implementation and execution of UNICEF's Global Rotation Exercise in order to enhance and facilitate geographical movement of talent within UNICEF. The incumbent will provide technical inputs, guidance and recommendations...

  • Human Resources Officer

    3 weeks ago

    Istanbul, Istanbul, Turkey United Nations Children's Fund Full time

    Job DescriptionDescription –>The HR Officer (P2) reports to the HR Specialist (P3) to provide support in the development, planning, implementation and execution of UNICEF's Global Rotation Exercise in order to enhance and facilitate geographical movement of talent within UNICEF. The incumbent will provide technical inputs, guidance and recommendations...

  • Programme Analyst

    2 weeks ago

    Istanbul, Istanbul, Turkey United Nations Volunteers Full time

    Job DescriptionDescription –>The UNV Regional Offices (RO) provide oversight and strategic guidance to the UNV Field Units in their respective geographical assignments and are mainly accountable for the placement of UN Volunteers mobilized for UN Agencies, Funds, and Programmes focused on peace, development and humanitarian needs. Furthermore, the Regional...