Customer Service Specialist

2 days ago

Fatih, Marmara Bölgesi, Türkiye Adecco Tam zamanlı ₺180.000 - ₺300.000 Sözleşmeli

We are currently looking for a Customer Service Specialist for our esteemed client operating in the Logistics sector, whom we have the privilege of consulting.

Qualifications

  • Bachelor’s degree from reputable universities
  • Min 2 years of work experience
  • Excellent command of both written and spoken English
  • Strong computer skill , good command of MS office applications
  • Hard working, proactive and having multitasking skills
  • Strong communication skills (verbal and written) and teamwork spirit
  • Open-minded, self-learner and flexible for change
  • Driving license (class B) and being an active driver is preferred

Job Description

  • Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements
  • Processing received orders; booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis
  • Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices
  • Ensuring all systems are updated timely to reflect actual data
  • Making any necessary shipment related arrangements with the suppliers
  • Documentation follow up, Bill of Lading and Delivery Order issuance
  • Invoicing and cost follow up
  • Keeping requested reports for the shipment activities