Operations Lead, Trust

13 hours ago


Fatih, Istanbul, Turkey TikTok Full time

Responsibilities

About the Team:
As a Trust & Safety Operations Lead, you will be responsible for leading content moderation for a market and supporting team leaders across the Operations team in London. This role will provide leadership and oversight to a matrix Operations team ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards.

Responsibilities:

  1. Lead and motivate content moderation teams and directly support Team Leaders in ensuring alignment of the teams with relevant Trust & Safety Policies and Procedures.
  2. Build diverse and inclusive teams sharing a common goal of keeping our platform safe for our users.
  3. Supervise content moderation metrics in the markets within your scope, ensuring team's performance targets consistently met.
  4. Take responsibility of short term and long term growth strategy for your markets, defining priorities, managing resourcing and organisational structure aligned for future.
  5. Provide balanced autonomy to your team leaders through giving them the tools, guidance and trust to make decisions effectively and efficiently.
  6. Initiate effective communication and collaboration across Moderation, Quality, Workforce Management and Policy teams to develop high quality experience for our users.
  7. Review management information and make suggestions and recommendations as to improvements across the department.
  8. Act as a point of escalation for your team leaders on all people-related matters, listening to feedback and supporting issues/conflicts resolution.
  9. Lead or participate in projects with focus on process and service improvement.
  10. Encourage creativity and risk-taking.
  11. Deputise for the Site Manager, as required.
  12. Work flexibly to meet the needs of the service, carrying out shifts if necessary.
BPO Management:
  1. Working to develop and maintain effective communication systems with the BPO partner.
  2. Hold BPO accountable to performance expectations.
  3. Hold vendors accountable for reaching and maintaining required headcount to meet SLAs.
  4. Lead data-driven root causes analysis of variances in operational performance.
  5. Support vendor escalations, and lead corrective action plans.
  6. Foster an environment of collaboration, engagement, and high performance.
Qualifications

Minimum Qualifications:
  1. Experienced in leading content moderation or customer service teams of all levels.
  2. Skilled at coaching and developing direct reports.
  3. Strong proficiency in English, both verbal and written.
  4. Ability to coordinate multiple projects in a fast-paced environment, engaging with cross-functional partners.
  5. Confident in data analysis and making data-driven decisions to deliver service value.
  6. Experience recruiting, leading, and mentoring high-performing teams, ideally including managing next-level people managers.
  7. Exceptional interpersonal, customer service, problem-solving, and conflict resolution skills.
Preferred Qualifications:
  1. Proficiency with necessary technology, including computers, software applications, and phone systems.
  2. Basic proficiency with MS Office Suite (advanced proficiency preferred).
  3. Knowledge of Six Sigma/Lean processes or continuous improvement methodology is an advantage.
#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey TikTok Full time

    About the RoleWe're seeking an experienced leader to oversee content moderation for a market and support team leaders across the Operations team in London. As a Trust & Safety Operations Lead, you will provide leadership and oversight to a matrix Operations team ensuring that they are performing to the best of their ability and consistently achieving...


  • Fatih, Istanbul, Turkey TikTok Full time

    Role OverviewThe Trust & Safety Operations Lead will lead content moderation for a market and support team leaders across the Operations team in London. This role will provide leadership and oversight to a matrix Operations team ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards.About the...


  • Fatih, Istanbul, Turkey Bureau Veritas Switzerland AG Full time

    As an Audit and Compliance Professional, you will be responsible for ensuring that our operations are aligned with our Absolutes and Values. You will conduct audits, identify areas for improvement, and develop recommendations for implementation.This is an exciting opportunity to join our team and make a meaningful contribution to our organization's success....


  • Fatih, Istanbul, Turkey Picus Full time

    ResponsibilitiesAs a Senior Revenue Operations Specialist, you will analyze sales data and performance metrics to identify trends, patterns, and areas for improvement. You will optimize the full lead-to-cash cycle aiming improvements in efficiency and revenue growth, and improve data quality across the organization to enforce data-based decision...

  • Global Operations Lead

    10 hours ago


    Fatih, Istanbul, Turkey Mastercard Full time

    Empowering BusinessesAt Mastercard, we empower businesses to grow and thrive in a rapidly changing world. We do this by providing secure, simple, smart, and accessible digital payments solutions to individuals, businesses, and governments.Your OpportunityWe are seeking a highly skilled Strategy & Transformation Consultant to lead our clients through...


  • Fatih, Istanbul, Turkey SabancıDx Full time

    Join us at SabancıDx as a Technical Operations Manager and take charge of shaping our software architecture and DevOps processes.As a trusted partner for digital transformation, we deliver innovative solutions that meet our clients' evolving needs. Our expertise in cloud technology supports businesses in staying ahead in a rapidly changing market.This key...


  • Fatih, Istanbul, Turkey Amazon Full time

    Job DescriptionWe are seeking a highly skilled and experienced Operations Supervisor/Process Assistant to join our team at Amazon's Fulfillment Center in Moorebank for Day Shift.The successful candidate will support the Area Manager and hold responsibilities specific to their process path.Key job responsibilities include supporting and working in all...


  • Fatih, Istanbul, Turkey TELPA A.Ş. Full time

    Telca A.Ş. is looking for a skilled Manufacturing Operations Lead to oversee the planning and execution of production activities. The ideal candidate will have a strong background in production management and be able to lead on-site teams effectively.Key ResponsibilitiesDevelop and implement production plans, ensuring timely completion and high-quality...


  • Fatih, Istanbul, Turkey Mövenpick Hotel Istanbul Marmara Sea Full time

    Job SummaryThe Mövenpick Hotel Istanbul Marmara Sea is seeking a highly skilled Security and Night Operations Lead to join our team. As a key member of our management team, you will be responsible for ensuring the security and smooth operation of all hotel departments during the night.Duties and Responsibilities:Lead the night shift team and ensure that all...


  • Fatih, Istanbul, Turkey Carglass® Türkiye Full time

    We are Carglass Türkiye, a leading provider of glass repair, replacement, and recalibration services. Our company operates in over 40 countries and 5 continents, with a global team of over 28,000 people.As an Operation Claims Specialist, you will play a critical role in ensuring our branches deliver exceptional customer service. You will work closely with...


  • Fatih, Istanbul, Turkey Agnosconsulting Full time

    Agnosconsulting: A Partner You Can TrustAs a trusted partner in healthcare technology, we strive to revolutionize the industry through innovative solutions.Our cloud-based platform helps providers maximize efficiency and effectiveness while connecting directly with patients for better care.Your RoleYou will be responsible for leading a team of offshore...


  • Fatih, Istanbul, Turkey Coca-Cola HBC Full time

    Job TitleSenior Manager, Media Operations TurkeyCompany OverviewCoca-Cola HBC is a leading beverage company in the region.Job DescriptionKey Responsibilities:Develop connections plans across brands and campaigns, recommending allocation of activation DME to different Touchpoints.Ensure effective and efficient media plans for our brands across Turkey via an...


  • Fatih, Istanbul, Turkey Medtronic Full time

    Medtronic is a mission-driven leader in medical technology and solutions. As a Finance Director, you will play a critical role in helping us achieve our Mission — to alleviate pain, restore health, and extend life.This exciting opportunity offers the chance to join a global team of passionate people who are dedicated to delivering innovative technologies...


  • Fatih, Istanbul, Turkey DB Schenker Arkas Nakliyat ve Ticaret Full time

    Job OverviewThis role offers a unique opportunity to lead the Ocean Freight LCL department and contribute to the company's success. As the ideal candidate, you will possess excellent leadership and communication skills, as well as a deep understanding of logistics and supply chain management.Main Responsibilities:Spearhead the development and implementation...


  • Fatih, Istanbul, Turkey Picus Security Inc. Full time

    Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on to learn about this exciting opportunity at Picus Security, Inc.We are looking for a smart and driven leader to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Security...


  • Fatih, Istanbul, Turkey RP International Full time

    Job DescriptionWe are seeking a Senior Cloud Transformation Lead to join our clients Infrastructure & platform Consulting team in Turkey.This senior-level project management / program management position provides consistent high-quality and innovative solution leadership with industry-wide impact.Migrating customer workloads from on-prem to Oracle Cloud,...


  • Fatih, Istanbul, Turkey JSfirm Full time

    The International Aviation Partnership Coordinator will be responsible for developing and maintaining relationships and partnerships with key industry stakeholders, regulatory authorities, industry bodies, peers, partners, and direct reports.This role requires strong communication and interpersonal skills to work effectively with diverse groups, including...


  • Fatih, Istanbul, Turkey IQVIA Argentina Full time

    About the RoleThe Country Payment Operations Lead is accountable for budget planning, analytics, and payment execution in a direct country or extended country group (OPC and satellite countries) in close collaboration with the SSO Study Start-Up Managers, SSO Clinical Project Managers, and SSO Contracting Specialists in compliance with GCP/ICH and regulatory...


  • Fatih, Istanbul, Turkey Çalık Renewables Full time

    About YouWe are looking for a highly motivated and experienced Electrical Engineering professional to join our team. As an Electrical Engineering Manager, you will be responsible for leading the design, implementation, and commissioning of electrical and automation systems for our renewable energy power plants.This role offers a unique opportunity to work on...


  • Fatih, Istanbul, Turkey Amazon Full time

    A Day in the LifeAs a core member of Amazon's Instock function, you will have opportunities to drive data-driven process improvements and serve as a local product manager for global inventory management initiatives.Your day will be filled with tasks centered around optimizing supply chain operations, enhancing customer experiences, and collaborating with...