Shops Region Supervisor/Manager(Ankara)

Tchibo is a unique company operating both as a retailer and a coffee brand, offering its FMCG products through retail chains as well as its own online store. While Tchibo Turkey initially focused more on non-food retail, in recent years it has increasingly emphasized its coffee heritage and expertise in its local offering.

Shops Region Supervisor/Manager

This position is based in Ankara and will be responsible for overseeing the operations and performance of our stores located in Ankara, Eskişehir, Antalya, Mersin and Adana.

General Qualifications

• Bachelor's degree, preferably in Engineering, Business Administration or Economics,
• Minimum 5 years of professional experience in the retail industry, preferably in regional/district management,
• Experienced in budgeting and P&L control,
• Analytical thinker with strong skills in KPI tracking and reporting processes,
• Customer and result oriented, collaborative, with a hands-on and engaging management style,
• Experienced in team management and leadership,

Job Description

• Managing P&L and store cost processes (rent, electricity, water, phone, renovation, etc.) of stores within the assigned district in line with budgets and targets,
• Determining and tracking commercial actions in line with KPI targets (conversion rate, UPT, productivity, coverage, mystery shopping, etc.),
• Analyzing rotation, sales and stock reports and taking necessary actions accordingly,
• Conducting regular store visits to monitor and ensure consistent implementation of visual and operational standards across all stores,
• Supporting and guiding stores in visual merchandising arrangements in line with category and theme management,
• Controlling in-store implementation of campaigns, promotions and projects,
• Ensuring efficient and effective execution of product delivery, return and transfer organizations,
• Supporting store teams in line with Tchibo's customer service approach and resolving customer complaints in coordination with Customer Services,
• Managing store opening/closing organizations and location management in coordination with relevant departments (Real Estate, Sales Support, etc.),
• Taking responsibility for the development of all store employees, primarily store managers, by providing coaching and leadership,
• Managing recruitment, training, internal promotion, headcount planning and performance processes together with HRBP; minimising turnover rate by increasing employee engagement.