Model Ethics

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Following ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.

We value strong work ethics, knowledge sharing and flexibility in our way of working – it is both our promise to you and what we look for in new colleagues. Let's meet

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank's key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence and People Analytics.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.

COO Analytics- Customer Dialogue Analytics

You will be part of the COO Analytics Tribe, which delivers generative AI, AI and advanced analytics capabilities to all ING countries.

Specifically, you will help create innovative scalable data-driven solutions in the space of Customer Dialogue Analytics. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local Retail Contact Center teams.

Your mission will be to ensure the improvement of our products with a team and support all ING countries in reaching their targets by providing smart advanced analytics solutions, to strengthen ING leadership in digitalization & support our 40 million customers.

We work in a fun and creative environment, and we're dedicated to bringing out the best in both our relations and our projects, ranging from enhancing our virtual assistants in production via innovative NLP techniques such as Generative AI and Large Language Models, to building speech analytics use cases across all the countries ING operates in.

Role Profile

As a customer journey expert, you will help create innovative scalable data-driven solutions in the space of Customer Dialogue Analytics. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local Retail Contact Center teams.

Your mission will be to ensure the improvement of our chat- and callbots as well as supporting all ING countries in reaching their targets by providing smart advanced analytics solutions, to strengthen ING leadership in digitalization & support our 40 million customers.

The team

Within ING, there is ING Analytics (INGA) - a major driving force in its digital transformation of the bank.

By creating measurable value for ING and its customers through world-class analytics products and services, INGA helps ING to become a leader in data-driven decision-making. Among others, INGA delivers call & speech analytics, generative AI in risk summarization, insights into portfolio performance, advanced ESG data insights (commercial purposes), data analytics platforms (cloud and on-premises), and many more.

Roles and Responsibilities

We are looking for a customer journey expert with focus on Model Ethics & Governance to join us. In this role, you will help create innovative scalable AI solutions in the space of Financial Crime. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Delivery, Data, Compliance, Legal and Corporate Audit. You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of Financial Crime (Transaction Monitoring and Customer Due Diligence). You will be the sparring partner to (senior) Management and stakeholders. You will work with a specialized team to deliver scalable data products, building out our team's capability to a mature Tribe within ING. As your focus is Model Ethics and Governance, you will also be responsible for working closely with Model Ethics & Governance teams in ING and standardizing the process across space of Financial Crime.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills. We hire people based on an evaluation of their potential and support them throughout their time with ING. Come join us

About you

1. You work closely with Model Risk Management & Governance stakeholders, to make sure our products and services comply with model risk management standards and regulation (50%)
2. Focus on protecting Customers and ING
3. You have a vision on how to detect, assess and ultimately prevent Financial Crime using advanced Analytics models, in the customer due diligence domain.
4. Focus on Stakeholders
5. You support offering advanced analytics solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities
6. You coordinate the contribution of supporting teams (such as data management, compliance, etc)
7. You support the development, implementation and communication of the roadmap and strategy
8. You define business requirements for the development of Analytics products and services in the Transaction Monitoring and Customer Due Diligence (Financial Crime) scope
9. You have understanding of client needs, digitization and APIs, bridging IT and business
10. Focus on Delivery
11. You support the Product Lead and Tribe Lead in the responsibility to manage the overall P&L for the COO Analytics tribe by integrating this in your daily work and priority setting
12. You manage and prioritize the backlog at the level of epics, in line with ING's Agile way of working
13. You apply your experience in supporting to build and manage the products with an end-to-end mindset, including design, implementation and business operations and services
14. Focus on Leadership
15. You have analytical skills and take decisions based on data and facts
16. You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)
17. You are a pro-active thinker
18. You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

How to succeed

1. Background in Model Ethics, Responsible AI, Model Governance is a plus
2. Minimal 5 years of working experience in applying analytics in a business environment
3. Proven experience in delivering tangible business impact, familiarity with tools and technologies used in data analytics is a plus.
4. Excellent level of English, both written and verbal, to effectively collaborate with global and local stakeholders
5. Practical experience working in Agile/Scrum environments to ensure efficient project delivery and team collaboration.

Preferred Qualifications

You have a curious mindset; you are collaborative and passionate about helping others to grow and improve.

Experience/affinity with anti-money laundering services or fraud is a plus

Experience in product management is a plus

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here's what you can expect when you join our organization:

Be Yourself, Be an ING'er

• Welcome Leave: Enjoy 14 days of welcome leave, even in your first year Don't postpone your dreams.
• Career Opportunities: We provide self-driven career paths where you can navigate your professional journey.
• Personal Growth: Engage in challenging work with endless opportunities to achieve your ambitions.
• Dynamic Environment: Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
• Innovation Culture: Share your innovative ideas while exploring PACE methodology with us.
• Global Exposure: Participate in global projects and expand your career opportunities.
• Communication & Celebrations: Enjoy various communication activities and celebrations that promote a friendly work environment.
• Health Care: Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
• Private Pension Plan: Secure your future dreams with our private pension plan.

At ING Hubs Turkiye, your growth and happiness are our priorities. Join us and unlock your true potential in a fulfilling workplace

If you want to do your thing and explore life while working don't miss this opportunity

Mid-Senior level

Full-time

Consulting and Information Technology

IT Services and IT Consulting