Digital Banking

2 days ago


Fatih, Istanbul, Turkey TEB Full time
Digital Banking (Retail) Service and Product Designer

Minimum Qualifications:

  1. At least a bachelor's degree from the faculty of Business, Economics or Engineering of a reputable university.
  2. Minimum 5 years experience in the banking sector and willing to pursue a banking career.
  3. Minimum 5 years for the title of Manager; Minimum 2 years of experience in the related field for the title of Assistant Manager.
  4. Excellent command of English.
  5. Experienced in business development in digital channels, especially mobile.
  6. Proven experience as a digital service designer, particularly in the mobile customer journey design of financial products such as consumer finance, cards, investment products, etc.
  7. Proficiency in digital customer journey design and demonstrating expertise in user-centered design principles and methodologies such as design thinking and double diamond design framework.
  8. Knowledge of visual design and wireframing tools (Figma, etc.).
  9. Highly job follow-up and results oriented.
  10. Ability to work and manage multiple projects simultaneously.
  11. Strong communicator, talented in establishing relationships with stakeholders and compatible with teamwork.
  12. Experience in Agile frameworks.

Job Description:

  1. Managing the development of internet and mobile channels for individual customers.
  2. Working in coordination with internal units and technology teams, subsidiaries, and third parties.
  3. Collaborating with product managers, developers, and other stakeholders to ensure designs are feasible and aligned with business goals.
  4. Creating scopes in the development processes of new products, functions, and services; determining business processes and screen flow and designs.
  5. Designing end-to-end digital customer journeys and back-office flows.
  6. Conducting user acceptance tests of new functions and services developed.
  7. Responsible for the continuous improvement of the user experience of digital channels.
  8. Bringing alternative channel/technology usage suggestions in addition to the existing service channels and ensuring their implementation.
  9. Following and researching developing trends and technological innovations, monitoring and increasing user experiences.
  10. Conducting user and market research to understand the trends and needs/behaviors of target users, staying up-to-date with industry trends.

If you are passionate about user experience and have a strong background in digital financial services, we would love to hear from you.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Other

Industries

Banking

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