Otokoç İzmir Fiat

A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet

Otokoç Otomotiv, established in 1928 as the first investment of the Koç Group in the automotive sector, is Turkey's largest automotive retailing, car rental, and car sharing company. We offer a variety of services including new vehicle sales, service, spare parts, insurance, financing, and used car sales under the brands Otokoç, Avis, Budget, and more.

With nearly 400 points in 9 countries, we aim to be a global leader in innovative mobility solutions. If you value equality of opportunity and inclusiveness in your work environment, we invite you to apply for the position below.

Position: Otokoç İzmir Fiat - Retail After Sales Services Leader

If you have a strong analytical side and prioritize target and solution-oriented work, this position may be for you

Responsibilities:

• Ensure maximum customer satisfaction with maintenance, repair, damage, and spare parts operations.
• Organize and coordinate After Sales Services personnel in line with budget targets.
• Follow up on monthly budget targets and provide feedback through weekly meetings with personnel.
• Regularly check invoices and work orders to avoid labor losses.
• Organize to maximize incentives by effectively following distributor incentives.
• Ensure compliance with internal regulations and inspect personnel.
• Monitor vehicle entries and gain new customers using CRM programs.
• Continuously monitor spare parts availability and stock turnover rates.
• Visit fleet companies to enlarge the managed business unit and enhance service loyalty.
• Organize service marketing activities and track results.
• Maintain contact with the distributor regarding business development and brand standards compliance.
• Ensure prompt invoicing of work orders and timely repairs as per consumer law.
• Identify training needs of personnel and facilitate training completion.
• Adhere to occupational health and safety regulations while managing personnel.

Required Qualifications:

• Bachelor's degree in engineering, preferably Mechanical Engineering.
• At least 5 years of experience in the automotive industry, including 2 years in a managerial role.
• Strong managerial and technical knowledge of after-sales service.
• Excellent communication, representation, and persuasion skills.
• Able to think analytically and build systems.
• Driving license is required.

What We Offer:

• Flexible Benefit
• Koç Pension Foundation Membership
• Koç Family Card Membership
• Complementary Health Insurance
• Optional Private Health Insurance
• Personal Accident Insurance
• Birthday Leave
• Lunch Voucher and Cafeteria Services
• Nursery support
• Social Assistance Package

Recruitment Process:

Our recruitment process consists of the following stages, which may vary based on the position:

• Application
• Preliminary assessment
• Telephone and face-to-face/online interview
• Inventory stage
• Reference research

For more information, visit our open advertisements on Koç Kariyerim, Kariyer.net, Linkedin, and Youthall pages.

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