Information Technology Project Manager

1 day ago


Fatih, Istanbul, Turkey Yazara Full time

Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara's leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.

Job Description

  • Managing and leading customer projects for Yazara products and services.
  • Responsible for project performance, output and outcome, including financial KPIs (revenue, profit) and customer satisfaction.
  • Planning project schedule for implementation projects and managing the project against the time plan.
  • Managing project scope according to the contract, actively managing the claim process.
  • Prioritize the work items for dedicated teams and with other project managers for shared teams.
  • Acting as an escalation point in incident, request and change management processes.
  • Establishing service improvement activities when required.
  • Planning communication and managing relationships with internal and external stakeholders.
  • Monitoring performance metrics of the project. Preparing and publishing status reports, management reports.
  • Ensuring the follow-up and management of risks and open issues related to the project, acting as a bridge between company level objectives and operational level.
  • As a part of PMO unit, following, improving and transcending project management practices.
  • Supporting sales team during sales and presales activities.
  • Supporting product management team for product strategy and roadmap planning.

Required Skills and Experiences:

  • Bachelor's Degree in Computer, Electrical & Electronics or Industry Engineering, MIS, Informatics, or other relevant departments of universities.
  • 10+ years of experience in product/custom software development, support, and maintenance.
  • Deep know-how in SDLC processes.
  • 10+ years of experience in project management methodologies (PMI, Prince2) as Project Manager.
  • Experience working in an agile mindset, preferably experience and knowledge in Kanban Method or Scrum Framework.
  • MS-Project, Jira, or other basic project management/service delivery tools knowledge.
  • Excellent leadership and people management and organization skills.
  • Excellent written and verbal communication, customer-facing skills.
  • Excellent analytical mindset, problem-solving, and strong communication skills.
  • Strong responsibility and ownership attitude, customer (service) oriented mindset is a must.
  • Able to work under pressure and meet deadlines.

Nice to Have:

  • PMP, Prince2, PMI-ACP, KMP, PSM or CSM certifications are big plusses.
  • Experience coaching & leading teams through the adoption of agile practices and principles.
  • IT Service Management / ITIL certification is a plus.
  • Experience in DevOps and Continuous Delivery approaches (CI / CD).
  • Experience in working in a global organization or delivering projects to global customers.
Seniority level

Director

Employment type

Full-time

Job function

Project Management, Information Technology, and Finance

Industries

IT Services and IT Consulting

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