DevOps Specialist
3 weeks ago
Bir Turkcell grup şirketi olarak 1999 yılında kurulduğumuzda amacımız hep eşsiz bir müşteri deneyimi yaşatmaktı.
Yıllar geçse de amacımız hiç değişmedi ve bugün biz yine aynı odak noktası ve artan heyecanımızla; toplam 15 lokasyonda, 16 binden fazla çalışanımızla firmaların müşteri deneyimini iyileştirmeye devam ediyoruz.
Telekom sektöründeki köklü tecrübemizin yanı sıra; finans, sigorta, e-ticaret, perakende, ulaştırma, hızlı tüketim, havacılık, otomotiv, teknoloji, enerji ve kamu sektörlerinde hizmet vermekteyiz.
Eşsiz müşteri deneyimine ulaşabilmek için geleneksel bir kanal olan ve Ana Hizmetlerimizin altında yeralan çağrı hizmetlerimize; Dijital, Teknolojik ve Danışmanlık Hizmetlerimizi de ekleyerek güçlendirdik.
Daha hızlı, tasarruf sağlayan, kolay ulaşılabilen bir müşteri deneyimi sunmak için RPA (Robotik Süreç Otomasyonu), Dijital Yardım Masası, Social Sniffer, Konuşma Analizi, Bulut Santral, Chat & Chat Bot gibi dijital hizmetlerimizi kullanıyoruz.
Müşteri deneyimi uçtan uca bir süreç olduğu için; Deneyim Tasarımı, Kalite & Araştırma Yönetimi gibi danışmanlık hizmetlerimiz ile bu deneyimin tasarım aşamasını da analitik bir bakış açısıyla sunuyoruz.
Ana hizmetlerimiz içerisinde yer alan çağrı hizmetlerimizi ise sadece ses kanalı ile vermekle kalmayıp, görüntülü görüşme ve otomatik sesli yanıt sistemleri (IVR) ile destekleyerek müşterilerimize eşsiz bir deneyim yaşatıyoruz.
İş Tanımı
- Akış uygulama sisteminin teknik planlama, kurulum, bakım, izleme, iyileştirme, performans ve kapasite izleme, sorun giderme çalışmalarının yürütülmesi.
- Sistemlerin etkinliği için teknik geliştirmelerin takip edilerek, uygulanabilirliklerinin araştırılması ve AR-GE çalışmalarının gerçekleştirilmesi.
- Sistem çalışmaları ya da hatalarına ilişkin ilgili birimlerin bilgilendirilmesi.
- Sisteminin yedekleme strateji ve prosedürlerinin belirlenmesi, düzenli aralıklarla yedeklerin çalışırlığının test edilip, test sonuçlarına göre gerekli aksiyonların alınması.
- Devreye alım yönetiminin yapılması.
- Benzer Pozisyonda en az 2 yıl deneyimi olan.
- Yazılım geliştirme konularında bilgi sahibi olan.
- Linux ve Windows işletim sistemleri hakkında bilgi sahibi olan.
- Daha önceden BPM & Low Code uygulamalara destek vermiş olması (Tercih Sebebi).
Seni Neler Bekliyor?
- Farklı çalışma modeli alternatifleri sunan "Ahenk" ile çalışma fırsatı (Uzaktan, Hibrit, Ofisten)
- #buradakariyervar uygulamamız ile otonom kariyer fırsatı
- Mesleki ve kişisel eğitim & gelişim fırsatları (Liderlik Gelişim Programları, Focus Data-RPA-Agile-İnovasyon Sertifika Programları)
- Anlaşmalı üniversite ve dil okulları ile eğitim desteği
- Bireysel & takım koçluğu ve mentorluk programları
- Takdir ve ödüllendirme uygulamaları
- Annelere özel okulun ilk günü/karne günü izni
- Online psikolog, sağlık, diyetisyen, veteriner ve bitki danışmanlığı desteği
- Sosyal kulüpler ile keyifli, zinde ve mutlu bir çalışma ortamı
- Çalışanlara özel indirim ve kampanyalar
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