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After Sales Region Manager

1 month ago

Fatih, Istanbul, Turkey Toyota Türkiye Pazarlama ve Satış A.Ş. Full time

Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.

Our employee value proposition is "We Respect We Kaizen", which reflects our two most important values, "Respect for People" and "Kaizen".

The common characteristics of Toyota employees who say "We Respect We Kaizen" are as follows:

  • Love job and do it with passion
  • Work with a smile and have fun
  • Make an effort to create happy environment
  • Value everyone for being human
  • Work with team spirit for better results.

We are looking for After Sales Region Manager to work with our teams.

You Will Be a Perfect Match, If You Have;

  • Bachelor degree in Engineering, Business Administration or Economics
  • Minimum 5 years of experience in the Automotive Industry especially in dealer management and after sales operations
  • Completed military service
  • Excellent command of written and spoken English
  • Excellent negotiations, communications, and collaboration skills, a strong sense of responsibility and result oriented
  • Advanced MS Office skills,
  • No restriction for travel

Main Responsibilities;

  • Develop and closely monitor after sales operation performances at assigned area. Make sure necessary actions are taken in line with targets.
  • Providing communication with Toyota and the dealers in after-sales and marketing related operations.
  • Planning and implementation of all customer-oriented, after sales, and marketing-related activities.
  • Ensuring that actions are taken to increase customer loyalty with the dealer managements
  • Preparation of annual budget and business plan with dealers.
  • Establishing periodic dealer visits, providing necessary control, guidance, and information support for the dealers according to Toyota standards.
  • Follow-up and execution of customer complaints regarding dealer after-sales applications.
  • Planning and monitoring the service and spare part performances of the dealers.
  • Providing necessary guidance and coordination for the implementation of new development projects at assigned dealers.
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