Reception Manager
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Career Land Center is hiring an experienced Reception Manager for an Food & Beverage company in Kuwait.
We are looking for a polished and guest-focused hospitality professional who can lead the reception team, manage reservations and table flow, and ensure every guest receives a warm, professional, and seamless experience from arrival to departure. The Reception Manager will oversee the hosts and hostesses and ensure high standards of guest engagement, reservation management, and front-of-house coordination.
Key Responsibilities
Welcome and greet guests warmly and professionally upon arrival.
Manage guest arrivals, seating, waiting lists, and departures efficiently.
Ensure guests receive excellent service from the moment they enter the restaurant.
Handle guest requests, feedback, and complaints professionally and promptly.
Maintain a high standard of hospitality, guest satisfaction, and restaurant image.
Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.
Maintain accurate reservation records and monitor table availability.
Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.
Manage waiting lists during busy periods and communicate estimated waiting times clearly.
Monitor table turnover and coordinate with the service team to optimize seating.
Supervise, guide, and support receptionists, hosts, and hostesses.
Prepare staff schedules and ensure adequate reception coverage at all times.
Conduct daily briefings and communicate important reservations, VIP guests, events, and special requirements.
Train team members on guest service, restaurant standards, telephone etiquette, and reservation procedures.
Monitor staff grooming, appearance, punctuality, and professional conduct.
Coordinate closely with the Restaurant Manager, service team, kitchen, and management team to ensure smooth operations.
Requirements
Previous experience as a Reception Manager, Head Hostess, Guest Relations Supervisor, or similar front-of-house leadership role.
Strong experience in restaurants, cafés, hospitality groups, or F&B operations.
Experience managing hosts, hostesses, or reception teams is required.
Strong knowledge of reservations, table management, guest flow, and waiting-list handling.
Excellent customer-service, communication, and guest-relations skills.
Strong leadership, team-management, and training skills.
Ability to work in a fast-paced hospitality environment.
Professional appearance, positive attitude, and strong attention to detail.
Good organizational and problem-solving skills.
Experience with reservation systems is an advantage.
International hospitality experience is an advantage.
Willingness to relocate to Kuwait.
Benefits
Competitive salary package
Transportation provided
Medical insurance
Paid annual leave
Airfare/flight benefits according to employment terms
Employment visa/work permit support
Relocation support according to employer policy
Other benefits included in the employment package
Opportunity to work with a large hospitality group in Kuwait
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