Customer Services Administrator

2 days ago

İzmit, Marmara Bölgesi, Türkiye Crown Holdings, Inc. Tam zamanlı ₺260.000 - ₺380.000 Sözleşmeli

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Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications:

Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
Advanced level of English proficiency
Strong command of MS Office applications
Competency in data analysis and reporting
Customer-oriented with strong communication and follow-up skills
Ability to adapt to a fast-paced and dynamic work environment
Experience with SAP is preferred

Job Description:

Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
Monitor customer forecasts to achieve sales targets.
Receive customer requests and evaluate them to convert into orders.
Coordinate and follow up on customer orders with the production planning team.
Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
Track historical sales performance and inventory levels, and manage supply and sales planning activities.
Prepare daily, weekly, and monthly customer reports.
Regularly follow department SOPs and update them when necessary.
Monitor and support monthly closing processes.

Customer Services Administrator

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Job Description:

Qualifications:

Job Description:

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Customer Services Administrator

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Job Description:

Qualifications:

Job Description:

İzmit şehrinde benzer işler

Büyük şehirler