Customer and Process Quality Consultant

5 days ago

Konak, Ege Bölgesi, Türkiye BorgWarner Tam zamanlı ₺223.000 - ₺357.000 Sözleşmeli

Tomaintainhigh standardsin customer processes and quality,focusingonoptimizingprocedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

Key responsibilities

Process quality;

  • Scrap and FTP KPI owner – follow-up and actions

  • Ensure that internal quality issues are resolvedin a timely mannertogether with other teams in the plant

  • Implement CAPA for internal quality issues

  • Work on continuous improvements by collecting and analyzing quality data

  • Statistical analysis

  • Responsible for ensuring PFMEA is up to date with support from Manufacturing team

  • Responsible to lead MSA and Capability topics

  • Ensure compliance with environmental, health, energy efficiency and safety at work standards,policiesand practicesin accordance withtheir level of responsibility

Customer quality;

  • Assure customer specific requirements are satisfied in the Business Management System

  • Understand and ensure compliance with customer needs and requirements to develop effective quality control processes

  • Leader of Customer Claim

  • Customer Incident KPI owner - follow-up and actions.

  • Customer PPM KPI owner - follow-up and actions.

  • 8D answering time to customer KPI owner - follow-up and actions.

  • Support Change Management with changes/deviations

  • Ensure that customer portals are updated accordingly andin a timely manner

  • Responsible for planning, organizing, and executing customerrequalification testsin accordance withthe audit plan

Education & Experience

  • Degree in Engineering

  • 5 or more years of experience as Plant Quality and/or Customer Quality fields

  • Hands-on experience with statistical analysis

  • In-depth understanding of technical documentation

  • Great attention to detail and problem-solving abilities

  • Good analytical skills

  • Excellent numerical skills and understanding of data analysis/statistical methods

  • Additionalcertification in Quality Assurance (is a plus)

  • Minitab user (is a plus)

  • Outstanding communication skills

  • Fluent in English and Turkish (minimum B2)

  • Knowledge in FMEA, MSA, SPC, APQP and PPAP