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Service Delivery Specialist

1 month ago

Fatih, Istanbul, Turkey Orange Business Full time

Direct message the job poster from Orange Business

Talent Acquisition Professional | Headhunter | C-Suite Hiring | Tech - Recruiter | Europe, Middle East and Africa (EMEA)

Are you a detail-oriented problem solver with a passion for seamless service delivery? Join our team and play a key role in ensuring our customers receive top-tier service, on time and hassle-free

What You'll Do:

  1. Own the process – Manage service orders from start to finish, ensuring smooth and timely delivery.
  2. Plan & Optimize – Develop efficient implementation schedules, making the best use of resources and timelines.
  3. Coordinate & Track – Work closely with local Telcos, third-party vendors, and internal teams to keep everything on track.
  4. Validate & Approve – Ensure technical accuracy and customer satisfaction before moving services to the next stage.
  5. Support Testing – Assist in local acceptance tests when needed to guarantee a flawless setup.
  6. Ensure Compliance – Incorporate country-specific requirements in the provisioning process.
  7. Escalate & Resolve – Proactively address any roadblocks to keep service delivery on schedule.
  8. Billing Readiness – Confirm that circuits are installed, configurations are correct, and services are good to go before billing starts.

What We're Looking For:

  1. Young graduates with few years experience in service delivery, order management, or telecom provisioning.
  2. Strong coordination skills with vendors, Telcos, and internal teams.
  3. Ability to handle multiple projects and prioritize effectively.
  4. Problem-solving mindset with a proactive approach to challenges.

Why Join Us?

  1. Be part of a fast-paced, dynamic environment.
  2. Work with a collaborative and supportive team.
  3. Gain exposure to international service delivery operations.
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and Telecommunications

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