Concierge Liaison

The Residential Concierge plays a vital role in ensuring that homeowners and their guests have a seamless and enjoyable experience at Four Seasons. As a liaison between residents and the hotel, this individual must possess excellent communication and interpersonal skills.

1. Exceptional Guest Service: Provide personalized support to homeowners and their guests, responding to inquiries and resolving issues promptly and efficiently.
2. Package Handling: Process and manage packages, faxes, messages, and mail for residents, ensuring accurate and timely delivery.
3. Access Management: Coordinate access to the building(s) and units for vendors, contractors, and visitors, while maintaining confidentiality and security.
4. Information Updates: Ensure that collateral and information for vendors, restaurants, and local attractions are current and up-to-date.
5. Software Utilization: Accurately input special arrangements and maintain resident profiles using various software programs.
6. Emergency Response: Monitor the fire alarm panel and respond to emergencies, providing access to emergency personnel if necessary.
7. Administrative Support: Assist with administrative tasks, such as scheduling, verification, and billing.

• Minimum two years of post-secondary education preferred.
• One to three years of concierge experience in a luxury environment.
• Previous Four Seasons concierge experience is preferred.
• Fluent in English, written and verbal; an additional language an asset.
• Ability to use a variety of software programs.