Director of Service Operations

7 hours ago

Istanbul, Istanbul, Turkey AB Volvo Full time
About the Role

This is an exciting opportunity to join AB Volvo's service market team in Turkey. As a key member of the team, you will be responsible for developing business strategies, coordinating commercial activities, and managing a team of professionals.

Main Responsibilities:

  • Developing business plans for services, parts, and accessories
  • Coordinating sales teams and business partner relationships
  • Identifying market opportunities and developing dealer structures
  • Managing claims and local legal issues
  • Conducting audits and implementing necessary actions
  • Overseeing customer satisfaction surveys
  • Supporting the development of service market capabilities
  • Securing competence development for dealers and internal organization
  • Managing operational performance
  • Handling warranty processes
About AB Volvo

AB Volvo is a leading manufacturer of industrial motors and transportation solutions. We are committed to shaping the future of sustainable transport and infrastructure.

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