AI-Native Technical Expert

4 days ago


Fatih, Istanbul, Turkey Insider Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Customer Success Team. As a key member of the team, you will be responsible for building and maintaining technical relationships with partners using our products and services.

Responsibilities:

  • You will be an expert in problem-solving and effective communication, working closely with Customer Success Managers to deliver seamless partner experiences.
  • You will work collaboratively with the team to develop and implement solutions for partner technical issues.
  • You will advocate for partners' needs, ensuring their requirements are met and exceeded.
  • You will contribute to the development of innovative products that meet partner needs.
  • You will meet critical SLAs related to response time and issue resolution.


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