Quality Assurance Leader

2 weeks ago


Fatih, Istanbul, Turkey Optimas Full time
Job Overview:
Otimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers worldwide. Our local on-site teams understand the nuances of every community allowing us to adapt evolving needs with our customers and partners, while providing a highly personalized level of service and support.

About the Role:
The Quality Manager will be responsible for leading the quality team located in our warehouse in Tuzla, Istanbul. The ultimate objective is to deliver a highly responsive internal and external customer experience. This role reports directly to the General Manager - Turkey.

Main Responsibilities:
  • Drive the internal cross-functional teams to meet and exceed requirements through strict process compliance and future proofing.
  • Plan, manage and conduct internal quality system audits, while driving third party certification and customer audits.
  • Oversee root cause analysis, 8D, PPAP and other relevant documents with collaboration of the Quality Team and represent Optimas Quality at OEM quality meetings.
  • Develop, coach, and train a team of 4 employees and their daily activities.
  • Manage the returns process, and quarantine inventory and ensure timely actions to ensure improvement.
  • Manage documentation of and compliance with QMS processes for areas of responsibility in alignment with international quality management standards.
  • Meet quality assurance financial objectives by estimating requirements, supporting preparation of the annual budget, scheduling expenditures, and initiating corrective and preventive actions.
  • Create and manage reports to track internal and external KPI's (Key Performance Indicators) including Zero PPM, Zero Claim, and On-time delivery performance objectives.
  • Identify opportunities to reduce CoPQ (Cost of Poor Quality) and improve service.
  • Develop and deploy systems, processes, and people to enable safe launch of new and changing products.


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