Luxury Retail Manager

1 week ago


Fatih, Istanbul, Turkey Michael Page Türkiye Full time

Job Description:

About the Role

We are seeking a talented Store Manager to lead our luxury retail team in delivering exceptional customer experiences and driving sales growth.

Main Responsibilities
  • Sales Performance Management: Monitor sales performances, analyze key performance indicators (KPIs), and implement action plans with the Area Manager.
  • Selling Ceremony Excellence: Ensure store staff adheres to best practices, including up-selling and cross-selling, and promotes co-creation services as a key element of the client experience.
  • Community Engagement: Foster relationships with local communities and act as a brand ambassador to attract new customers and retain loyal ones.
  • Team Leadership: Attract, develop, inspire, motivate, and empower the team by building trust, leading by example, and providing effective training and development.
  • New Staff Onboarding: Support and inspire new staff throughout their onboarding experience.
  • Performance Development: Manage employee performance development, provide feedback, and suggest corrective measures while maintaining a positive work environment.
  • Daily Briefings: Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives, and demonstrate how to achieve them.
Requirements
  • Languages: Fluency in English.
  • Sales Background: Previous experience preferably in retail or customer service sectors in a similar role.
  • Communication Skills: Strong communication and negotiation skills, with strong team-building abilities.
  • Problem-Solving Skills: Effective problem-solving and time management skills.


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