Digital Transformation Partner

3 days ago


Fatih, Istanbul, Turkey Digitopia Global Consulting Limited Full time

About Digitopia

Digitopia Global Consulting Limited is a dynamic, ambitious scale-up with a global footprint. We are redefining transformation success through our Impact Platform, helping organizations worldwide achieve measurable impact.

As a Customer Success Specialist at Digitopia, you will be the trusted partner for our customers and global partners, ensuring their success and satisfaction with our platform. Your role involves:

  • Building Strong Relationships: Developing and maintaining strong, long-term relationships with customers, partners, and stakeholders to drive mutual growth and success.
  • Providing Expert Support: Offering hands-on support for the Impact Platform, including troubleshooting, documentation, and user training to ensure seamless customer experience.
  • Coordinating Engagements: Planning and coordinating customer and partner engagements to ensure effective collaboration with our consultants and partner practitioners.
  • Driving Performance Reporting: Managing performance reporting, user and usage analytics, and delivering actionable insights to customers to inform strategic decision-making.
  • Capturing Up-Sell Opportunities: Actively identifying up-sell and cross-sell opportunities, pitching solutions to customers, and collaborating with our sales teams to drive value.
  • Improving Platform Performance: Testing new platform releases, offering detailed feedback to our product and engineering teams for continuous improvement.

Your Qualifications

We are looking for candidates who possess:

  • Proven Experience: 3-5 years of experience in B2B SaaS customer success or customer support roles, with a track record of driving customer satisfaction and growth.
  • Customer-Centric Mindset: A passion for understanding and addressing customer needs, with strong communication and relationship-building skills to build trust and rapport.


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