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Process Efficiency Manager

2 weeks ago

Fatih, Istanbul, Turkey Vodafone Group Full time
Job Overview

We are seeking an experienced Process Efficiency Manager/Lead to join our team at Vodafone Group. As a key member of our organization, you will be responsible for designing, implementing, and improving processes across various departments.

Main Responsibilities
  1. Design and implement efficient processes, ensuring all modifications are well-documented.
  2. Develop and monitor critical KPIs to measure process performance and implement necessary adjustments.
  3. Facilitate training sessions and workshops to enhance team capabilities in process management.
  4. Collaborate with senior management to align processes with overall business strategies.
  5. Ensure compliance with industry standards and best practices in process management.
Required Skills and Qualifications
  1. Expertise in creating and optimizing process workflows, with the ability to document each step effectively.
  2. Proficiency in identifying, measuring, and reporting key performance indicators (KPIs).
  3. Ability to lead continuous improvement initiatives to enhance business outcomes.
  4. Strong analytical skills to troubleshoot and resolve complex process issues.
  5. Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
  6. Bachelor's degree from a prestigious university, engineering and administration is preferred.
  7. Minimum of 7 years' experience specifically in process management.
  8. Demonstrated experience in process lifecycle management, including creation, measurement, improvement, and documentation.
  9. Exceptional presentation skills and proficiency in English.