Retail Loan Management Lead

6 days ago


Fatih, Istanbul, Turkey ColendiBank Full time
Job Description

We are looking for an experienced Retail Loans Operations Manager to join our team in Istanbul. This role will be responsible for managing end-to-end retail loan operations, optimizing processes, and improving customer experience.

Responsibilities:

  1. Develop and maintain operational workflows for digital loan applications.
  2. Ensure effective execution of credit allocation, disbursement, monitoring, and closure processes.
  3. Maintain a balance between automated processes and manual controls to enhance operational efficiency.
  4. Conduct operational processes in compliance with banking regulations, Credit Bureau (KKB), Risk Center, BRSA, and MASAK guidelines.
  5. Analyze and improve business processes to increase operational efficiency.
  6. Support the integration of RPA, AI, and automation systems into operational processes.
  7. Ensure efficient operation of systems used in credit processes.
  8. Manage operational processes with financial institutions and external service providers.
  9. Analyze operational data and generate necessary reports.
  10. Complete legal reporting requirements for regulatory authorities accurately and on time.

About You:

  • Bachelor's degree in Economics, Business Administration, Banking, Finance, or related fields.
  • Minimum 5 years of experience in retail loan operations within digital banking, fintech, or traditional banking sectors.
  • Strong knowledge of credit regulations, banking operation systems, and digital loan processes.
  • Ability to analyze operational data and propose process improvement strategies.
  • Strong problem-solving, collaboration, and negotiation skills.
  • Ability to coordinate with different departments and demonstrate strong leadership skills.
  • Proficiency in MS Office applications.
  • High-level negotiation and communication skills to work effectively with internal and external stakeholders.
  • Proactive, growth-oriented mindset with a passion for continuous learning and innovation.
  • Strong command of English with excellent communication skills.


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