
Global Customer Advocate
6 days ago
About the Job
We are searching for a skilled Customer Support Specialist to work with us at AIESEC Mexico. You will be the first point of contact for users, providing exceptional customer service and resolving their issues in a timely and effective manner.
Key Responsibilities:- User Support: Respond to user inquiries and resolve their issues via email and chat.
- Request Analysis: Analyze user requests and communicate them to relevant teams for action.
- Review Response: Review and respond to App Store and Google Play Store reviews to maintain a positive online reputation.
- Content Updates: Update content in applications to ensure accuracy and consistency.
- Feedback Loop: Share feedback with design and development teams on improving user experience based on customer interactions.
- Data Collection: Collect user feedback, prepare reports, and conduct surveys to identify areas for improvement.
- Error Resolution: Help debug identified errors based on user feedback and document recurring errors for further analysis.
Backgrounds:
A degree in computer engineering or computer sciences is required for this role.
Skills:
Strong problem-solving and solution-orientation skills are essential for success in this position.
Languages:
Fluency in Korean and Japanese languages is mandatory.
Education:
A Bachelor's Degree is required for this role.
Offerings:Logistics:
- A means of transportation will be provided and paid for.
- One meal per day will be provided and paid for.
- A computer will be provided.
- Leadership training will be offered during your stay.
- International exposure through working in new cultures and industries.
Our programs represent the leadership values: Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation, and Demonstrating Integrity.
You will receive support for your application to opportunities and selection process.
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.
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