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Customer Service and Fulfillment Associate
3 weeks ago
F. Hoffmann-La Roche Gruppe is a global leader in the pharmaceutical industry, with a commitment to innovation and excellence.
About UsWe value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values.
The Role
This CUSTOMER SERVICE AND FULFILLMENT ASSOCIATE position involves working closely with customers to understand their needs and provide solutions.
Responsibilities:
- Respond to customer inquiries and resolve any issues promptly.
- Coordinate with internal teams to fulfill customer orders.
- Monitor and report on customer satisfaction levels.
- Identify opportunities for process improvements and contribute to their implementation.
Qualifications:
- Strong customer service skills.
- Ability to work in a fast-paced environment.
- Basic knowledge of MS Office applications.
