Senior Account Development Specialist

6 days ago


Fatih, Istanbul, Turkey Amazon Full time

We are seeking a seasoned Senior Account Development Specialist to spearhead strategic interactions with at-risk sellers through customized 90-day management plans. This role combines hands-on seller engagement and in-depth performance analysis to develop and implement personalized support, addressing recurring challenges and enhancing marketplace retention.

Key Responsibilities
  1. Seller Engagement and Analysis:
    - Analyze root causes and conditions leading to sellers' unmanaged or post-attrition status
    - Build and maintain seller relationships through multi-channel communication (phone, email, etc.) with consistent check-ins
    - Research and understand seller cohort characteristics to provide targeted guidance
    - Gather and analyze seller feedback to develop both personalized and scalable solutions
  2. Performance Management:
    - Diagnose critical performance issues and develop collaborative action plans
    - Manage and prioritize seller pipeline effectively to achieve targeted outcomes
    - Guide sellers to proficiency with Amazon's tools and programs, promoting self-sufficiency and adherence to marketplace standards
  3. Program and Process Improvement:
    - Contribute to implementing efficient SOPs for knowledge sharing within the team
    - Identify and document attrition patterns, best practices, and improvement opportunities
    - Create and implement preventive programs that address common challenges with scalable solutions
    - Partner with internal teams to leverage available resources while advocating for seller needs
  4. Analytics and Reporting:
    - Track and analyze performance metrics for individual sellers and programmatic initiatives
    - Monitor and report on seller recovery KPIs and intervention effectiveness
A Day in the Life
  1. Review dashboards and reports to assess seller performance
    - Prioritize seller pipeline based on performance data
    - Prepare talking points for upcoming engagements
    - Conduct scheduled and proactive seller calls/meetings
    - Respond to urgent seller communications via email
    - Send follow-up emails with agreed action items
    - Document call outcomes and update action plans
    - Update tracking tools with latest interactions and status
    - Perform deep-dive analysis of specific seller cases
    - Analyze patterns from recent seller interactions
    - Document newly discovered issues for potential solutions
    - Review aggregated seller feedback to identify common pain points
    - Map processes and identify optimization opportunities
    - Engage with internal stakeholders to foster and initiate programmatic solutions
About the Team

The Dive & Rescue team is dedicated to supporting at-risk sellers whose performance indicates they may need additional guidance. We combine data-driven insights with personalized support to help sellers and tackle attrition by providing targeted interventions and developing systematic solutions that address recurring challenges.

We value a culture that embraces:

  • Creative Problem-Solving: We're building our playbook and welcome fresh perspectives.
    - Encourage innovative solutions to complex problems.
    - Foster a collaborative environment that supports creative problem-solving.
  • Data-Driven Decisions: We combine analytical rigor with practical business insights.
    - Make informed decisions based on data analysis.
    - Ensure data accuracy and quality to drive decision-making.
  • Collaborative Spirit: We work closely with sellers, cross-functional teams, and among ourselves.
    - Collaborate with internal teams to leverage available resources.
    - Communicate effectively to ensure seamless collaboration.
  • Continuous Learning: Every seller interaction and research is an opportunity to gather meaningful insights.
    - Stay up-to-date with industry trends and best practices.
    - Continuously improve skills and knowledge to stay ahead.
  • Proactive Mindset: We want to become able to address potential issues before they become critical.
    - Anticipate and mitigate potential risks.
    - Take initiative to resolve issues proactively.

We are committed to relentlessly focusing on quality execution to strengthen marketplace retention.



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