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Technical Support and Cybersecurity Expert

2 weeks ago

Fatih, Istanbul, Turkey Picus Security Full time

About the Job: We are looking for a talented Technical Support and Cybersecurity Expert to join our TAC team in Turkiye. In this role, you will support our customers by providing technical expertise to support their utilization of Picus solutions.

Key Responsibilities:

  • Analyze problems, solve the unsolvable, troubleshoot, and formulate solutions to resolve customer issues with minimal supervision
  • Use your exceptional product knowledge to research and identify improvements for our pioneering platform
  • Take ownership of issues and drive them to resolution
  • Develop creative solutions to problems and prove them out in a lab environment
  • Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements
  • Participate in knowledge-sharing via documentation creation, training, and mentoring
  • Operational management and gate point for new releases
  • Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
  • Help guide the customer through the process of familiarizing themselves with the Picus software
  • Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology's responses to Picus Products
  • Regularly contribute to technical documentation
  • Provide tailored support across a range of technical challenges, including the ability to deploy our solution effectively in diverse environments, addressing both technical and operational requirements

Requirements:

  • Bachelor's degree or equivalent in Computer Science
  • Good understanding and knowledge of current security control technologies and risks
  • A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs
  • Ability to optimize/tune Alerts and Log Search queries with best practices
  • Basic knowledge of Linux System Administration
  • Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks
  • Expert technical knowledge of and experience troubleshooting TCP/IP networks
  • Familiarity with a wide variety of networking topics, including protocol analysis, such as Wireshark
  • Proficiency in written and spoken English
  • Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite