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Client Success and Retention Director

2 weeks ago

Fatih, Istanbul, Turkey Insider Full time

As a Client Success and Retention Director, you'll play a critical role in driving business impact at Insider, a leading B2B SaaS company.

We're a woman-founded, women-led B2B SaaS unicorn recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards. We named in The Top 10 Best Software Products with the most #1 rankings.

Key responsibilities:

  • Owning a portfolio of existing accounts and taking responsibility for their retention and growth.
  • Identifying upsell and cross-sell opportunities within existing accounts.
  • Proactively owning renewals in accounts in cooperation with the Customer Success team.

About our values:

  • We care for our clients and make sure they feel at home with our products and our around-the-clock support.