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Our Story
At Insider, we're on a mission to revolutionize the way businesses interact with their customers. With our cutting-edge AI-native platform, we're enabling marketers to deliver unique experiences, drive profitable growth, and unleash peak productivity and efficiency. As a Solution Architect, you'll be part of this journey, working closely with our team to shape the future of customer experiences.
Some highlights of our achievements include being named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment, and Top 1% of all software companies worldwide in G2's 2024 Software Awards. We're also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
Your key responsibilities will include:
- Engaging with customer technical decision-makers to understand their technical requirements.
- Utilizing information on customer business, industry, needs, competitive landscape, and key priorities to support their digital transformation.
- Running data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
- Troubleshooting technical issues reported by customers during implementation and ongoing campaign deployment.
