Sales and Customer Service Expert

2 weeks ago


Fatih, Istanbul, Turkey Randstad Türkiye Full time

Randstad Türkiye is hiring a Sales and Customer Service Expert to join our dynamic team. As a key member of our commercial operations team, you will play a crucial role in delivering exceptional customer experiences.

Key Responsibilities:
  1. Process client orders accurately and efficiently.
  2. Maintain effective communication with clients regarding order status and progress.
  3. Proactively address client inquiries and resolve issues promptly.
  4. Manage invoicing and payment processes, ensuring timely follow-up on outstanding amounts.
  5. Work closely with the warehouse team to ensure smooth product transfer and shipment processes.
  6. Develop and implement efficient logistics solutions to minimize costs and delivery times.
  7. Manage administrative tasks related to import/export processes, ensuring compliance with regulations.
  8. Provide regular updates to the planning department on product availability and production planning.
  9. Address customer complaints and concerns regarding shipments, products, and payments.
  10. Support the MEA sales team in generating offers for clients.
  11. Coordinate sample shipments and track progress.
  12. Monitor and report key performance indicators (KPIs) related to customer service activities.


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