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Commercial Operations Specialist

2 weeks ago

Fatih, Istanbul, Turkey Randstad Türkiye Full time

Randstad Türkiye is seeking a Commercial Operations Specialist to join our team. In this role, you will be responsible for managing various aspects of our commercial operations, including customer support, order processing, and logistics.

Key Responsibilities:
  1. Provide exceptional customer support throughout the order progression process.
  2. Manage invoicing and payment processes, ensuring timely follow-up on outstanding amounts.
  3. Work closely with the warehouse team to ensure smooth product transfer and shipment processes.
  4. Develop and implement efficient logistics solutions to minimize costs and delivery times.
  5. Manage administrative tasks related to import/export processes, ensuring compliance with regulations.
  6. Provide regular updates to the planning department on product availability and production planning.
  7. Address customer complaints and concerns regarding shipments, products, and payments.
  8. Support the MEA sales team in generating offers for clients.
  9. Coordinate sample shipments and track progress.
  10. Monitor and report key performance indicators (KPIs) related to customer service activities.