Retail Boutique Team Lead
2 days ago
About Our Business Partner
We operate 22 luxury boutiques at the Istanbul International Airport, offering an exclusive shopping experience to international travelers.
Job Requirements:
Key Responsibilities- Monitor store performance and track relevant KPIs to make data-driven decisions.
- Provide excellent customer service and ensure a seamless shopping experience.
- Analyze the business, propose action plans, and generate sales for each product category.
- Demonstrate sales leadership and set performance targets with relevant KPIs.
- Stay aware of local trading environment and its impact on sales.
- Manage and supervise the team to execute company operating and stock procedures.
- Manage customer service quality and meet client expectations.
- Develop loyal clients and implement CRM tools and clienteling actions.
- Act as brand ambassador and strengthen/build relationships with VIP clients.
- Improve Mystery Shopper Results with action plans.
- Motivate employees to maximize team spirit and promote teamwork.
- Work with HR Department to recruit qualified applicants.
- Identify individual and team training needs and communicate these needs to HR Department.
- Review and submit sales and operational reports to management.
The Ideal Candidate
- Minimum 7 years' high-end luxury experience, with at least 5 years in management level.
- Bachelor's or Master's Degree.
- Excellent customer relations management skills.
- Excellent leadership, presentation, and communication skills.
- Sales-driven and able to work under pressure.
- Strong business sense of retail service and passion in retail operations.
- Knowledge of computer applications.
- Good level of English.
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