Hotel Operations Manager

1 week ago


Fatih, Istanbul, Turkey HSH Group The Peninsula Hong Kong Full time

At The Peninsula Istanbul, we are seeking an exceptional Hotel Operations Manager to join our high-profile hotel team.

We provide a showcase for vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project.

  • The ideal candidate will be responsible for efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests.
  • Daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.
  • Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences.

Key Accountabilities:

  • Responsible for rotational responsibility for night audit shifts on a weekly basis.
  • Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
  • Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.

General Requirements:

  • Minimum 3-years' experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.
  • Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.
  • Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.


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