Director of Night Operations Mövenpick

7 days ago


Fatih, Istanbul, Turkey Mövenpick Hotel Istanbul Marmara Sea Full time

We are seeking a highly motivated and experienced Night Operations Manager to join our team at Mövenpick Hotel Istanbul Marmara Sea.

The ideal candidate will have a passion for delivering exceptional guest experiences and a proven track record in managing night operations in a fast-paced hotel environment.

Main Responsibilities

  1. Overseeing the smooth operation of all hotel departments during night hours, ensuring seamless service delivery and guest satisfaction.
  2. Monitoring and controlling the progress of night operations, identifying areas for improvement and implementing effective solutions.
  3. Implementing strategies to minimize complaints and enhance guest satisfaction, maintaining a high level of customer loyalty.
  4. Welcome VIP guests, monitor potential complaints, and address concerns in a professional manner.
  5. Conduct regular inspections to ensure safety and readiness for guest service, addressing any issues promptly.
  6. Respond to guest complaints, requests, and suggestions, escalating issues to relevant departments as needed.
  7. Adhere to company safety and security policies, reporting accidents, injuries, and unsafe work conditions to the General Manager.
  8. Inform morning shift management of significant events occurring during the night.
  9. Evaluate the performance of the night shift team, providing feedback and coaching to improve overall productivity.

About the Ideal Candidate

  • Education: University degree in Hospitality Management or a related field.
  • Leadership Skills: Strong leadership, communication, and interpersonal skills, with the ability to motivate and guide a team.
  • Knowledgeable: Familiarity with Law No. 5188 on Private Security Services and relevant regulations.
  • Security Experience: Proven experience in security management within the hospitality industry.
  • Desirable Qualifications: At least 2 years of experience in a similar position, strong communication and problem-solving skills, and good command of English.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Management and Manufacturing

Industries: Hospitality



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