Customer Service Representative

22 hours ago


Fatih, Istanbul, Turkey Sheraton Istanbul Levent Full time
Job Description

We are seeking a highly skilled and dedicated Guest Services Agent to join our team at Sheraton Istanbul Levent.

  • Main Responsibilities:
  • Deliver exceptional service to internal and external guests while adhering to brand standards and compliance guidelines.
  • Manage the switchboard for incoming and outgoing calls, ensuring seamless communication with guests and colleagues.
  • Handle guest-related requests and defects in a professional and timely manner, escalating issues to supervisors as needed.
  • Maintain a clean and organized workspace, preparing daily reports through Opera and ensuring accurate documentation.
  • Take room service orders in accordance with brand standards, providing excellent service to guests.
  • Familiarize yourself with emergency procedures, including bomb threats, fire alarms, death, and evacuation plans.
  • Implement the Guest Response Process, making follow-up calls to ensure guest satisfaction and obtaining feedback on preferences.
  • Serve as a liaison between departments to resolve guest-related issues promptly and efficiently.


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