Cryptocurrency Service Representative

2 weeks ago


Fatih, Istanbul, Turkey Cointr Full time

CoinTR is a leading cryptocurrency exchange that empowers users with a seamless and secure trading experience. As a Customer Service Specialist, you will play a critical role in ensuring customer satisfaction by providing timely and effective support.

Key Responsibilities:
  1. Handle customer inquiries via email and chat with professionalism and efficiency.
  2. Troubleshoot and resolve customer issues related to account management, transactions, and platform usage.
  3. Provide accurate information about CoinTR's services, products, and promotions.
  4. Escalate technical or complex issues to relevant teams when necessary.

We are seeking a skilled and experienced customer service professional who can deliver exceptional results in a dynamic environment. If you have a passion for customer service and are looking for a new challenge, we encourage you to apply.

Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team culture.


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