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Front Desk Associate
1 week ago
We are seeking a detail-oriented and customer-focused individual to join our Guest Relations team as a Front Desk Associate. This role involves providing exceptional service to our guests, handling their inquiries, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Check-in and check-out guests, processing payments and handling any associated paperwork.
- Maintain accurate records of guest information and preferences.
- Collaborate with other departments to ensure seamless service delivery.
- Bachelor's degree in Hospitality or related field.
- Minimum 2 years of front desk experience in a similar position.
- Fluency in English, German, or Russian is required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.