Turkiye Operations Director

6 days ago


Fatih, Istanbul, Turkey Private Full time
Job Description

We are seeking a highly skilled and experienced Turkiye Operations Manager to join our dynamic team.

Purpose of Role:

  • To manage the country's operations in line with company growth strategies and guidelines.
  • To oversee all products and services in the country, ensuring maximum customer satisfaction.
  • To coordinate with HQ sales and business development teams to maximize sales and partnerships.

Responsibilities:

  1. Business Planning: Prepare business plans for growth in the country, aligning with company processes.
  2. Product Management: Manage all products and services in the country, adhering to procedures and standards.
  3. Coordination: Coordinate with HQ teams to maximize sales and partnerships, pursuing inorganic growth opportunities.
  4. Customer Experience: Ensure the creation and implementation of business plans to eliminate customer experience deficiencies.
  5. Country Budget: Prepare and follow up on country budget, aligning with company guidelines.
  6. Profit Maximization: Manage country P&L to ensure profit maximization and efficient cost management.
  7. Stakeholder Management: Build communication with external stakeholders and manage relationships (Official Institutions, Airlines etc.).
  8. Operational Standards: Ensure operational processes and services are delivered to customers completely, on time, and aligned with standards.
  9. Subordinate Support: Provide subordinates with required support, direction, and feedback concerning performance management, career planning, and education development.

Qualifications:

  • Bachelor's Degree
  • At least 8 years of experience in a similar area
  • Experience in hospitality sector is a plus
  • Ability to work in a fast-paced and multicultural environment
  • Excellent written and oral communication skills
  • Analytical, problem-solving, and decision-making skills
  • Advanced level of English written and spoken


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