Quality Assurance Professional

3 days ago


Fatih, Istanbul, Turkey Ödeal Full time

Ödeal is a fintech scaleup revolutionizing point-of-sale experiences for buyers and sellers alike.

Job Title:

Training & Quality Specialist

Job Summary:

As a Training & Quality Specialist, you'll be responsible for developing and implementing training programs to enhance operational processes and customer service excellence.

Key Responsibilities:
  1. Monitor and evaluate call center interactions to ensure compliance with company policies and quality standards.
  2. Conduct call listening sessions, perform quality assessments, and provide constructive feedback to customer representatives and managers.
  3. Develop, implement, and deliver training programs focused on operational processes, customer service excellence, and quality improvement strategies.
Requirements:
  • Bachelor's degree in a relevant field (Business, Communication, Education, etc.).
  • Minimum 2-3 years of experience in call center training and quality assurance.
  • Strong understanding of call center operations, customer service processes, and quality control.
Perks:
  • Campus-Style Office: Our office is designed like a campus, featuring amenities like PlayStation, table tennis, multiple meeting rooms, and cozy resting areas.
  • Commute Perks: We provide a payment atop your salary for commuting expenses, including public transportation.


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