Digital Analytics Lead

2 days ago


Fatih, Istanbul, Turkey Dataroid Full time

We are a dynamic digital analytics and customer engagement platform that enables leading brands to deliver exceptional customer experiences.

As a Customer Success Manager at Dataroid, you will be responsible for driving business growth, expanding our customer base, and ensuring customer satisfaction.

Key Responsibilities:

  • Take ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers.
  • Serve as single point of contact on customer priorities and ensure customer issues are resolved.
  • Develop and execute strategic plan to achieve sales targets and expand our customer base, maintaining strong, long-lasting customer relationships with clients.
  • Work with product development teams on priorities and product backlog.
  • Create and lead customer support processes.
  • Provide product feedback and insights to the business and product teams.
  • Ensure 100% satisfaction among all customers.
About Us

We are Dataroid, a leading digital analytics and customer engagement platform that empowers leading brands to deliver exceptional customer experiences.

Our team is passionate about delivering innovative solutions that drive business growth and customer satisfaction.



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