Product Support Specialist for Telecommunications

7 days ago


Fatih, Istanbul, Turkey Telenity Full time
Telenity Overview:

Telenity helps service providers harness the true power of their network. With our portfolio of best-in-class software solutions and services, we enable service providers to effectively monetize the digital services economy and reduce operational expenses for foundational voice, messaging, and data services. We have delivered our solutions and services globally to more than 40 service providers serving over 1.5 billion mobile users.

The Position:

We are seeking an outstanding full-time support engineer to work in our Istanbul/Turkey office to provide all kinds of support and maintenance of Telenity products and services running on customer premises worldwide.


Your Duties Will Include:
  • Handling support tickets created by customers over the Jira ticketing tool.
  • Implementing the necessary solutions.
  • Collaborating with internal Development and IT teams to plan and perform patch/release deployments on customer test/production environments during planned maintenance activities.
  • Following proper documentation formats.


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