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Customer Education Expert

2 weeks ago

Fatih, Istanbul, Turkey Insider Full time

About Insider

We are a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform for Customer Experience and Marketing enables marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

Behind our achievements is an exceptional team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. We're committed to delivering a flawless eLearning experience and bridging the gap between our customers and product team.

We foster customer satisfaction by emphasizing the details that matter, creating flexible training programs, embracing agility, designing engaging learning experiences, and being there for our customers when they need us.

Our Mission
  • Empower our customers with the knowledge and skills they need to excel.

As a Customer Education Specialist, you'll play a pivotal role in bringing our mission into reality. You'll create and deliver exceptional eLearning experiences to our valued customers.

Key Responsibilities
  • Product Mastery:
    • Develop an in-depth understanding of our product.
    • Become a subject matter expert by using the product and sourcing product learnings from day-to-day interactions.
    • Keep up-to-date with product updates and changes by attending product trainings and meeting regularly with Product Managers.
  • E-Learning Excellence:
    • Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions.
    • Ensure a seamless and effective eLearning experience for customers.
  • Customer Engagement:
    • Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions.
  • Continuous Improvement:
    • Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback.