E-Commerce Product Specialist
1 week ago
At Amazon, we are committed to providing our customers with the best online shopping experience. As a Senior Catalog Associate RBS, you will play a critical role in ensuring that our product catalogs are accurate and up-to-date.
Company OverviewAmazon operates in a global e-commerce environment, with diverse sets of businesses. Our Retail Business Services (RBS) group is an integral part of our online product life-cycle and buying operations. We are designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection, and good product information.
The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group impact online user experiences.
You will have the opportunity to support and contribute to ensuring that the website content is accurate and up-to-date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company standards.
Job DescriptionYour key responsibilities will include:
- Populating/procuring content for the product catalogs on the Amazon Website
- Interacting/coordinating with sellers/account managers
- Identifying and correcting errors/complaints
- Creating reports regarding work received and work performed
- Identifying possible improvements in the processes you work on
- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met
- Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions
- Flag any updates received from stakeholders on process to Lead/Manager
- Identify areas of possible process improvements (enhancements and pain points)
To succeed in this role, you will need:
- Advanced written and oral communication skills in both English and Turkish, minimum B2
- Bachelor's degree in any discipline is preferred
- Good working knowledge of MS Office; MS Excel proficiency is an advantage
- Very good knowledge and experience in internet navigation and research – finding information about large amounts of data in a timely manner.
We offer a range of benefits, including:
- Multitasking in a fast-paced environment
- Operating in the system with the speed and accuracy necessary to meet departmental standards
- Diving deep into a problem, performing 'Root Cause Analysis' and identifying constraints to recommend a solution
- Maintaining composure in critical situations and communicating clearly with both internal and external customers
We also value employees who demonstrate passion for delivering great customer experience, strong interpersonal & communication skills, excellent data accuracy skills, high attention to detail, and commitment to meet deadlines.
PREFERRED QUALIFICATIONSWe are looking for candidates with:
- Excellent skills in MS Office
- Strong experience in dealing with processes and large amounts of data
- Minimum 1 year of work experience
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