Quality Assurance and Customer Service Lead

4 days ago


Fatih, Istanbul, Turkey Watmobilite Full time

We are looking for a highly skilled Senior Specialist - Field Operations who will join our Quality Assur. & Customer Services Tribe.

Key Responsibilities

This role involves coordinating internal teams and 3rd parties for daily field operations activities such as site surveys, construction, installation, commissioning, and maintenance.

  • Maintaining good communication channels with field teams for daily needs and common priorities.
  • Arranging device, equipment, and team logistics for smooth operations.
  • Defining, following, and reporting performance metrics for operations and teams.
  • Controlling and approving allowances of 3rd party services for processes and consumables.
  • FOLLOWING EQUIPMENT NEEDS OF TEAMS FOR FIELD OPERATIONS AND PROCUREMENT ACTIVITIES.

Requirements:

  • Bachelor's Degree in Civil or Electrical Engineering or related fields.
  • 3+ years of experience in field operations.
  • Experience in defining partnership opportunities, creating relationships, and negotiating partnership agreements.
  • Experience with field service or construction, installation, and governance of industrial buildings/equipment.
  • Intellectual curiosity, energy, and enthusiasm for customer and business problems to solve.
  • Excellent communication skills and the ability to manage multiple leadership levels.
  • Strong organizational skills and excellent cross-functional team player.
  • No restriction for traveling, having valid driving license.
  • Strong knowledge of Microsoft Office Programs.
  • Excellent verbal and written skills in English.
  • FOLLOWING AND ADAPTING TO MARKET TRENDS AND NEW TECHNOLOGIES.
  • OUTSIDE THE BOX THINKING ABILITY.
  • FLEXIBLE AND OPEN TO NEW PERSPECTIVES.
  • A GREAT TEAM PLAYER WITH A SELF-INITIATIVE MINDSET.
  • KNOWING WHAT EMPATHY REALLY MEANS.
  • BEING OPEN TO COMMUNICATION.


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