Technical Support Representative

1 day ago


Fatih, Istanbul, Turkey oBilet Bilişim Sistemleri A.Ş Full time

About oBilet Bilişim Sistemleri A.Ş

oBilet is an innovative travel technology company offering a seamless ticketing experience across various modes of transportation. Our cutting-edge IMS solution empowers bus operators to manage their inventories efficiently.

We are the undisputed leaders in Turkey's travel industry, boasting 400 bus carrier partnerships, 25 million monthly visitors, and 15 million app downloads. Our goal is to establish ourselves as a top player globally by facilitating over 40 million annual ticket sales.

Key requirements for success in this role include:
  • Fluency in English, both spoken and written
  • Proficiency in computer and keyboard operations
  • Ability to excel in a fast-paced call center and service environment
  • Superb interpersonal and persuasion skills
  • Unwavering commitment to delivering exceptional customer experiences
  • Flexibility and adaptability in a dynamic work setting
  • Strong organizational and time management skills
Main responsibilities involve:
  • Responding to customer inquiries and concerns regarding our products and services
  • Sales support by providing expert guidance throughout the customer's purchasing journey
  • Ensuring prompt follow-up and resolution of customer requests
  • Conducting surveys to gauge customer satisfaction levels
  • Representing customer perspectives to inform process improvements
  • Collaborating with cross-functional teams for enhancement and improvement initiatives

We offer a range of benefits, including:

  • Flexible work arrangements to suit individual needs
  • Birthday celebration leave to mark special occasions
  • An inclusive Employee Assistance Program for comprehensive support
  • Exclusive discounts on company products and services
  • Adaptive working schedules to balance work and personal life
  • Regular Happy Hours and Company Events for socializing and networking
  • Opportunities for career growth within Customer Experience and other departments
  • A dynamic, high-performing team environment that fosters collaboration and innovation
  • A relaxed dress code policy that encourages self-expression
  • Free access to refreshments and snacks in the office


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