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Customer Experience Representative
2 weeks ago
At Manay CPA Accounting & Tax Services, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in providing top-notch support to our clients.
About UsWe're a reputable accounting firm with over 20 years of experience, serving individuals and businesses across the United States. Our comprehensive accounting and tax solutions empower entrepreneurs, corporations, and start-ups to navigate complex business landscapes and reach their full potential.
Your Key Responsibilities- Handle incoming customer calls and inquiries, ensuring excellent communication and conflict-resolution skills.
- Provide information and support regarding services, resolving issues in a timely manner.
- Proactively engage with customers to build strong relationships and potentially manage sales transactions.
- Work closely with clients to understand their needs, tailoring solutions that align with their goals.
- At least 2 years of work experience in an international customer support role.
- An excellent level of written and spoken Business English and native Turkish.
- Experience with HubSpot or any other CRM program is a plus.
- Fully remote working opportunities.
- USD base salary based on experience.
- Great company culture, family-like work environment.
- Paid vacation and holidays.
