Digital Solutions Expert

12 hours ago


Fatih, Istanbul, Turkey Genesys Cloud Services, Inc. Full time

Customer Success Through Technical Expertise:

As a Senior Solution Consultant, you will be responsible for showcasing Genesys Cloud's capabilities and driving customer success through your technical expertise and creative storytelling.

Your Key Responsibilities:

  • Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to executives, stakeholders, and influencers.
  • Understanding customers' strategies and helping them drive business using Genesys Cloud's unique solutions.
  • Creating customized demos and telling compelling stories that showcase the solution's value.
  • Identifying and overcoming obstacles in strategic deals through internal discussions and customer/partner meetings.

What We Are Looking For:

  • BS degree in Computer Science or Engineering, Business, or equivalent industry experience.
  • Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.
  • Prior experience with AI technologies and frameworks (machine learning, natural language understanding, Gen-AI, large language models, prompt engineering).
  • Exceptional presentation skills and ability to command workshops and guide discussions to successful conclusions.


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