
Digital Solutions Expert
12 hours ago
Customer Success Through Technical Expertise:
As a Senior Solution Consultant, you will be responsible for showcasing Genesys Cloud's capabilities and driving customer success through your technical expertise and creative storytelling.
Your Key Responsibilities:
- Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to executives, stakeholders, and influencers.
- Understanding customers' strategies and helping them drive business using Genesys Cloud's unique solutions.
- Creating customized demos and telling compelling stories that showcase the solution's value.
- Identifying and overcoming obstacles in strategic deals through internal discussions and customer/partner meetings.
What We Are Looking For:
- BS degree in Computer Science or Engineering, Business, or equivalent industry experience.
- Technical knowledge of Contact Centre technologies such as VOIP, surveys, quality management, recording, workforce management, IVR, digital engagement, and PCI compliance.
- Prior experience with AI technologies and frameworks (machine learning, natural language understanding, Gen-AI, large language models, prompt engineering).
- Exceptional presentation skills and ability to command workshops and guide discussions to successful conclusions.
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