Data Analysis Expert

3 days ago


Fatih, Istanbul, Turkey Stryker Group Full time

Job Description:

We are seeking a highly skilled Data Analysis Expert to join our team at Stryker Group.

About the Role:

  1. Analyze complex data sets from various sources to identify trends and insights related to customer service and Procare service contract process, providing valuable recommendations to Sales Representatives on pricing strategies and service offerings.
  2. Develop and maintain sophisticated dashboards and reports to track key service metrics and support sales strategies, utilizing tools like SQL, Excel, Power BI, and Oracle JD Edwards.
  3. Collaborate with cross-functional teams, including Sales, Marketing, and Finance, to optimize service contract renewals and revenue generation, driving business growth across the EEMEA region.
  4. Maintain direct contact with customers pre- and post-sale to build strong relationships and enhance customer satisfaction, participating in customer meetings to provide expert knowledge on products and services.
  5. Manage the lead generation process, nurturing leads and communicating opportunities to Sales Representatives, ensuring seamless communication throughout the sales cycle.
  6. Prepare and present comprehensive proposals and ROI analyses to stakeholders, highlighting the value of our services and driving business decisions.
  7. Respond to customer inquiries regarding service contracts, warranties, and account management issues, providing timely and effective solutions.

Requirements:

We require a Bachelor's Degree in Data Science, Business, or a related field, along with 2+ years of experience in data analysis, sales support, or customer-facing roles, with proficiency in data analysis tools and software.

Desirable Skills:

  • Experience with customer relationship management (CRM) systems.
  • Familiarity with sales tools and data visualization.
  • Understanding of service contract management and pricing strategies.

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