User Advocacy Specialist

7 days ago


Fatih, Istanbul, Turkey Spyke Games Full time
About Us

We're Spyke Games, a leading mobile gaming company founded by experienced industry professionals. With a decade-long history of building and scaling successful gaming businesses, we're now focused on creating the next generation of world-class mobile game franchises.

Our team is passionate about delivering exceptional gaming experiences that captivate audiences worldwide. We believe in empowering our employees to take ownership of their work and contribute to our shared mission of innovation, excellence, and teamwork.

We're currently seeking a skilled Customer Support Specialist to join our team. In this role, you'll work closely with our product and engineering teams to design and implement end-to-end customer experiences that meet the highest standards of quality and user satisfaction.

Responsibilities
  • Efficiently tracking and resolving customer complaints and issues via email and chat channels
  • Collaborating with cross-functional teams to identify areas for improvement and implement changes
  • Analyzing customer feedback and trend data to inform action plans and optimize user experience
  • Developing and maintaining strong relationships with internal stakeholders to ensure seamless communication and collaboration
  • Staying up-to-date on the latest industry trends and best practices in customer support and experience
Requirements
  • Excellent written and verbal communication skills in English
  • Proven experience in customer support or related field
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Willingness to learn and adapt to new technologies and processes
  • Passion for delivering exceptional customer experiences


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